AI Insights for Cancellation Prevention
For more information, see our help center documentation.
What's New at Recharge?
Industry Benchmarks are available for merchants on our Pro plan to view in their home analytics dashboard.
Evaluate the health of your brand’s performance within the broader context of your industry. Pinpoint performance issues, identify opportunities for improvement, and receive recommendations on how you can enhance your performance.
For more information, see our help center documentation.
Our Tiered Discounts feature is available for all stores using Shopify Checkout.
Tiered Discounts allows you to provide a scaling discount as customers add more to their bundle. For example:
You can create up to 10 unique discounts tiers.
To get started using Tiered Discounts, follow the instructions in our help center documentation.
Dynamically-priced bundles are now available to all merchants using our Bundles feature.
Dynamically-priced bundles support variable product quantities and prices, so the total price is determined by the items selected by your customer. This affords you even more flexibility when building bundles, such as including products at different price points.
For more information, see our help center documentation.
Merchants and third party apps can no longer retry charges on subscriptions that have been canceled because they have hit "max retries". If you attempt to process a charge in this state, you will see a charge error in the merchant portal explaining the issue.
This impacts any store both using Shopify checkout, and setting the Recharge setting "When maximum number of retries are reached" to an option besides "Do Nothing".
For stores using the Migrated Shopify Checkout Integration, this specifically impacts any charges being processed through Shopify Payments.
If you use a third party dunning app, or if you tend to process charges like these manually, you may want to set the "When maximum number of retries are reached" setting under Payment settings in Recharge to "Do Nothing". If your store is already setup this way, no further action is needed on your part.
For more information, see our help center documentation on managing order errors.
Our new Order Error Management tool improves visibility around order errors and enables you to prevent churn.
With our new Order Error Management tool, you can review charge errors by type and take steps to resolve them. This tool helps you understand what errors you need to address, and what Recharge will automatically retry.
To learn more, please review our help center article.
Adding segments to a flow
Here's what our Product team got up to in March.
Orders
Analytics
Bundles
Subscriber experiences [Flows]
Gift subscriptions
Affinity
The customer timeline has been enhanced by integrating the Events API. This enhancement allows for the implementation of new filters, enabling users to target specific scenarios and streamline their troubleshooting processes.
New filters now include:
- Action type: Display events based on the action taken (Created, Updated, Deleted)
- Date range (default setting: past month): Filter events within a specific timeframe
- Record ID: View events for a specific ID (e.g. subscription 1234, charge 5678)
- Record type: Filter events based on the type of records (addresses, subscriptions, charges, orders, emails sent)
- Source: Display events originating from a specific source (Customer portal, Merchant portal, Recharge process (API))These new filters will empower merchants to efficiently navigate the customer timeline and enhance their overall experience.
This is an improvement to our available “Subscriptions - Cancelled” export in Recharge under Data -> Exports -> Create Export.
Introducing date filtering for the “Subscriptions - Canceled” export. Now, merchants have the power to export cancelled subscriptions by cancelled date instead of exporting all cancelled subscriptions. This export now has the same option for custom date filtering with a 1 year limit range.